SKILLS • Experienced in using Salesforce.com, Microsoft Dynamics CRM, Microsoft Azure, Microsoft Lync/Skype for Business, Microsoft Enterprise Mobility Suite (Microsoft Intune, Microsoft Azure Active Directory Premium, Microsoft Azure Rights Management, Advanced Threat Analytics, and Azure Remote App), Microsoft Cloud App Security, Microsoft PowerBI, Microsoft Exchange, customer service, familiar with Big Data, SQL Server, experienced in using Oracle DB, experienced in using BizAgi 2015 and Signavio for BPMN, experienced in Microsoft Office (proficient in Excel, Word, Access, and Power Point), Windows usability in various OS Platforms (XP, Vista, 7, 8, 8.1, 10), Visio Studios v2.9, Experienced in Telecommunications dealing with VoIP & PBX systems, IaaS, PaaS, SaaS, virtual machine setup, and strong leadership skills in management of IT projects. • Strong and efficient written and oral communication and multilingual in English, Bangla, Sylheti, Hindi, and Urdu (conversational). • Strong in leadership, relationship building, analytical, critical, time management, creativity, and problem solving skills.