Global Delivery Management/ Program Management/ Program Director with around seventeen years of IT E...
Global Delivery Management/ Program Management/ Program Director with around seventeen years of IT Experience. Leader with an expertise in Global Service Delivery, New Implementations, Integrations & Global Production Support Well versed in Client Relationship, Vendor and Transition Management on Multiple Engagements spread in numerous domains including Supply Chain, ERP Finance, Customer Relationship Management (CRM) and Human Capital Management (HCM) across various Technologies including Oracle Applications, People-Soft, SAP, BI, Web & Digital and Quality Assurance & Compliance. Implementation of various tools including CONCUR, ARIBA, Blackline, CATALYST, GetPaid etc. Expertise in New Implementations & Applications Support in multiple Technologies Expertise in Process Improvement Plans, Prioritization, Escalations and building bridges of collaboration between business, enterprise architecture, IT and operational organizations. Expert at eliciting strategic business objectives and modeling business processes in the context of value streams and mapping business process & information flow to expose issues & opportunities. Ensure success by building a strong relationship with business partners. Continuously seek to identify inefficiencies and gaps in existing internal and cross functional processes. Define and promote the best practices and guidelines to ensure continuous improvement. Engage with peers to develop & implement improvements and measure against success criteria. PROGRAMMING SKILLS Tools : MS Projects, MS Visio, MS Words, MS Power Point, MS Excel, TrackIT, SQL Plus, SQL Navigator, Putty, HP Quality Center, TOAD, Telnet, WINSCP Languages : Oracle SQL, Oracle PL/SQL, UNIX, HTML, Basic JAVA Operating System : UNIX, Windows XP/2000/NT/95/98/7 Servers : UNIX, Linux, Sun Solaris Databases : Oracle 8i/9i/10g/11g Oracle Apps : 11.5.7, 11.5.9, 11.5.10, 12.1.3 CM : Clearcase, Tortoise, Visual Source Safe (VSS) 6.0
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